The reason why acclimation is necessary is simple: the chemical makeup of the water in which the aquatic life is packaged is different from your aquarium water chemistry (i.e. However, a more exact method of acclimation provided by the Drip Method is required for fish, corals or invertebrates sensitive to sudden changes in water chemistry. The Floating Method is undoubtedly the most widely practiced method among hobbyists. Proper acclimation is the key to successful introduction of new aquarium arrivals. If an item is out of stock at the item of packaging your order, we will issue a refund as we were unable to fulfil the item prior to dispatching. We do not have any cover or insurance if an animal does not survive the journey to you, so in order for us to maintain our low prices we will now be offering credit notes instead of cash refunds. The reason we have made this change is because our livestock prices are one of the cheapest across the industry and we want it to stay this way. This only applies if your item is covered by our Arrive Alive Guarantee policy.
#NASSARIUS SNAIL CODE#
The credit code will be for the value of the livestock only (excluding postage costs) The credit code will be issued via email to the email address given on your order. You must still follow the procedure as normal which is stated in our policy, for your claim to be considered. As with any livestock, we cannot be 100% sure of their condition once they leave us, therefore you should always carry out your own quarantine process and monitor the livestock closely before you make the decision to introduce the livestock to your main aquarium.Īs of the 1 st May 2021, we will be issuing a credit code rather than a monetary refund, should a livestock item not arrive alive. We strongly recommend that you quarantine any new additions before introducing to your main tank.
IF YOU DO YOU WILL VOID YOUR ARRIVE ALIVE GUARANTEE COMPLETELY AND NO CLAIM WILL BE CONSIDERED. Returns are not accepted on livestock.ĭX offer a 'Change Your Delivery Date' HOWEVER, YOU MUST NOT CHANGE THE DELIVERY DATE OF YOUR LIVESTOCK ORDER. Therefore we are unable to cover the livestock once they have been delivered and introduced into your aquarium.Ĭlaims will NOT be considered if you miss delivery and your order is taken to the sorting office. Incorrect acclimatisation process carried out, introduced livestock too soon which will cause too much stress to the livestock.Incorrect water parameters - PH / Ammonia / Nitrite Levels.Existing fish becoming aggressive towards your new additions.There are a number of factors out of our control such as Please note that the acclimatisation process and how the livestock settle into your aquarium is your responsibility as this is out of our hands. Once your claim has been processed a refund will be honoured for the cost of the item EXCLUDING the cost of postage within 72 hours. Due to the nature of your purchase, should you not make contact within 2 hours, refund claims will not be considered. This allows us to review your claim and refund accordingly. The photo must be clear and show the entire bag. The email must contain a clear photo of the livestock in the original bag still sealed.You do not need to call us as we are not always able to answer the phone immediately due to the nature of our work with our hands in water majority of the day. You must make contact with us via email within 2 hours of receiving your order.However, the unfortunate event that an item is dead on arrival you must follow the below procedure to prevent your claim from being declined. We have close to a 99% success rate on our livestock shipping due to our picking and packing techniques. Approximate size range may also vary between individual specimen. Please Note: Due to variations within species, your item may not look identical to the image provided. The Nassarius Snail is extremely difficult to breed in captivity. It is sensitive to high nitrate levels and copper-based medications. The Nassarius Snail prefers an established aquarium with live rock and a deep sand bed. As it searches for food, the Nassarius Snail helps prevent compaction and aerates aquarium substrate. The Nassarius Snail likes to burrow in the sand, usually with its long, tube-like siphon protruding from the substrate. The Nassarius Snail is a small scavenger with an oval, spiral shell that resembles an olive pit. You will be pleased at how quickly a small group of Nassarius Snails will clear detritus, uneaten food, decaying organics, and fish waste. The Nassarius Snail is an efficient scavenger and detritus eater and is the perfect member of your reef aquarium cleanup crew. This hungry critter glides through your aquarium foraging for food. The Nassarius Snail is a little snail with a big appetite.
0 kommentar(er)
